Thank you for shopping with Cosmic Industries. We’re sure you’ll love our range, but if you have any issues we’re here to help.
Our friendly customer service team can be contacted via email at firstname.lastname@example.org or via phone at (850) 296-2572 and we’ll do our best to get back to you as soon as possible.
Return policy terms
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Please email our customer service team at email@example.com along with your order number and details.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cosmic Industries, LLC,
4463 Davis Street,
Marianna FL 32446,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If your order has arrived damaged, please let us know immediately, along with a description and photograph(s) of the damage to email@example.com
Yes - we ship Worldwide!
Cosmic Industries is not responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.